Insurance Store Inc. looking for a dedicated Insurance Personal Lines Customer Service Representative (CSR) who will be responsible for handling customer questions, coverages, claims and billing inquires. As the first point-of contact, The CSR will need to provide accurate and quick support with the highest degree of courtesy and professionalism. A positive, patient, empathetic, adaptable, customer-service focused attitude is needed.
The ideal candidate for this position will be:
- a fast learner who will be able to use their knowledge to solve problems quickly
- He or she must have at least 5 years of customer service experience.
- a high school diploma
- excellent interpersonal skills
- and strong computer and time management skills
- he or she will need to be able to effectively promote the company’s insurance products and services
- must be organized
- detail-oriented and
- an excellent communicator, both verbal and written
Requirements:
- Answer customer/client requests or inquiries regarding auto, home, boat, RV, motorcycle and Umbrella insurance products. Including billing, claims and handle any problem areas
- Ability to interact with customers in a professional manner by phone, email or in person
- Provide expert information to new and existing clients, as well as field and answer questions thoroughly
- Responsible for improving customer retention through programs and services provided to the customer
- Develop systems and procedures for improving overall client satisfaction
- Offer recommendations according to the customer’s needs
- Continually maintain working knowledge of all company products, services and promotions
- Offer administrative support to the team when needed
- Maintain record of customer interactions and transactions
- A work ethic based on dedication to the company & its mission
- Promote various marketing initiative to prospective customers as appropriate
Company Benefits:
- Salary negotiable based on experience
- Re-imbursement of renewal license
- Paid continuing insurance education
- IRA after 2 years
- Paid vacation
- Paid Sick time
- Health Insurance
We look forward to hearing from you!
Insurance Store Inc
We are a long term agency in business for over 45 years in West St Louis County looking for experienced candidates to fill positions in our fast paced agency. Be a part of a growing independent agency who values the importance of having our phones answered by a person not a machine.
Company Website: www.Insurancestoreinc.com
(if you already have a resume on Indeed)